Clarins Connect is an iPad application that helps Clarins Beauty Advisers interact with customers in retail stores more effectively. The solution has replaced Clarins' paper-based process for recording customer conversation data within stores and improved the face-to-face customer consultation process. The UX minimises the user’s screen-time, allowing Beauty Advisors to focus on providing a tailored customer experience.

Clarins Connect has transformed the in-store retail experience for Customers, Beauty Advisors and Clarins and delivered significant customer sign-ups and product sales over a 5 year period.

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